Discussion Board 6

When classroom meets cubicle....

Bob's Anderson was insightful and effective, even when I with Best Buy every day. It is not every day that we are able to experience the client discuss openly the failures and successes of his career.

I found his discussion to be interesting, but I valued his analogy for deploying processes by coining it "cookbook process." Whether it is a new technology, a new process, or a new communication, it is essential for implementers to test and follow the process before implementing in the new environment. Too many changes in the environment can cause chaos and confusion- however if you follow the cookbook process to assure that it is a successful implementation.

Anderson stressed that the process affects the bottom line of the organization – from its financials to its employee engagement, more so the support of vendors and the importantly the internal support structure and executive support is essential.

Anderson revealed successes and failures in his discussion, however a good testing process and following the cookbook and having the key ingredients makes a successful adoption and implementation.


I thought more about my recent post to the discussion board- if you followed the cookbook process (the joys of implementing technology into the workforce) - for implementing communications- would the process seem as seamless?

Not all cultures are receptive and open to change and especially change in how they receive communications - so it is as easy as checking something off a list? We can control the implementation of technology- to an extent- watching the environment, anticipating the process problems, preparing the team for the changes- but communications is much harder to anticipate. It thrives from the its recepients so if the recepients reject it, it's much more difficult to "fix" than technological climate changes.